Hi Supriya! Thanks so much for using Canny to report your issue.

It would be best if you took a picture of the document you are trying to submit. The image should be not be edited in any way, not even to crop it, for example.

It's mandatory that all corners and edges of the document are visible. If you are trying to verify your ID with a passport, make sure you take a picture of the full double-page.

Hope that helps! :)

If you need anything, please let us know.