Missing Chat Conversations
complete
k
kay
I logged into my account today to check my messages. My chat is empty both on https://www.workforimpact.com/chat and in the small popup window in the bottom right.
I should have two previous threads/conversations -- one with Geoff (where I received a new message) and one with a Test Client account.
Tested on Chrome and Firefox at ~4pm CEST 13 Aug. If you need my account details please let me know
k
kay
If you are interested in the root cause of the test account bug, I believe this occurred when I deleted jobs from the client account while having an active conversation with a freelancer. This is an accessible user flow (not really an edge case, but not happy-path), so may warrant additional investigation from your side
STEPS TO REPRODUCE (I think)
- Post a job as client
- Apply for job as freelancer
- Accept freelancer as client
- Share some messages as freelancer/client
- Delete job as client
- Return to chat
RESULT -> Chat is broken
k
kay
Incredible thankyou so much Lorraine, and apologies for making all the test-account noise 🙈
Lorraine Marsh
complete
Hi Kay. We deleted the Test Client accounts which caused an issue with chat. We have now updated chat so that deleted contacts are no longer visible. All remaining account chats should be accessible. Many thanks for letting us know about this issue. Lorraine
Lorraine Marsh
under review
Thank you Kay. We are looking into this now. Many thanks. Lorraine